Frequently Asked Questions

About application:

Q.1 How do I apply for the student dormitory? When does the application open?

After receiving the dormitory application email, fill in the application form online during the application period. Application normally opens in June and November each year.

Please note that you need the following documents: address proof, academic record, non-academic achievement certificates, and a recent photo. Please see the application website for details.

Q.2 How much is the dormitory rental? Are electricity, water, gas and internet bills included?

Dormitory rental for 2020-21:

Two-bed room:    70 (Daily)
                            2200 (Monthly)

Three-bed room: 60 (Daily)
                            1800 (Monthly)

The dormitory rental is subject to change each year.

** Electricity, water, gas and internet bills are already included in the rental.

Q.3 How likely will I be able to get a place at the dormitory? Is it possible to live in the dormitory throughout my university years?

Dormitory places are given out based on the application scores of applicants.

The score is calculated according to a number of factors i.e. whether the applicant have lived in the dormitory before, distance from applicant’s home to campus, year of study, academic performance, participation in college groups and activities.

If an applicant is able to obtain a high score each year, he or she is possible to get a place throughout their university years.

Q.4 Can I pick my own roommate?

Applicants are not allowed to pick their roommates. Students who are offered a place will be randomly assigned to available rooms.

Q.5 Is it possible to have a full room for myself without sharing?

Due to safety concerns and limited places, residents are not allowed to live alone in a room and must share a room with others under normal circumstances.

Q.6 Does the Student Residence Office help students who are unable to get a dormitory place look for out-of-campus accommodation?

For those who are unable to get a place at the dormitory and have difficulty finding housemates, the Student Residence Office will help connect these students so that they can form groups. However, the Student Residence Office will not help students look for accommodation.

Before check-in:

Q.7 What are the necessary items that I should bring when moving into the dormitory?

Daily necessities such as clothes for both cold and hot seasons, bed sheet, pillow and blanket, cleaning utensils, eating utensils, body care products, slippers.

Q.8 Are electrical appliances for daily use such as iron, water pot, vacuum cleaner provided in the dormitory room?

No electrical appliances are provided in the dormitory rooms. Residents will have to bring their own appliances if necessary. Please be reminded to use certified appliances to avoid possible accidents.

Q.9 What is the size of the bed mattress?

76.3cm (width) x 190.5cm (length)

Q.10 Can I bring extra furniture into the dormitory room?

No extra furniture is allowed in the dormitory room to avoid blocking of the passage.

Q.11 Can I keep pets in the dormitory room?

No pets are allowed in the dormitory.

Living in the dormitory:

Q.13 Where is the Student Residence Office located?

The Student Residence Office is located in the Student Affairs Office (E105), 1/F.

Q.14 What is the opening hours of the Student Residence Office?

Monday to Friday: 9:00am to 6:00pm.
Saturdays, Sundays and school holidays: Closed.

For emergencies please call 9457-2608.

Q.15 Can I smoke in the dormitory?

Smoking is not allowed on campus. Points and penalty applies if the smoke detector is triggered by smoking. For details see Dormitory Rules and Regulations.

Q.16 Can I cook in the dormitory?

Students are not allowed to cook in the dormitory. However, students can use the microwave and fridges in the pantry for storing and heating of food.

Q.17 Can I put on posters on the wall?

You may put posters on the wall, however all damages or tape marks on the wall will be charged during check-out. A better option would be posting posters on wooden surfaces rather than on the walls.

Q.18 Can I bring visitors into the dormitory?

Yes, you may bring visitors under these circumstances:

  • visitors are only allowed from 9:00am to 10:00pm
  • visitors are restricted to the public areas on G/F and 1/F unless accompanied by residents
  • one visitor per resident
  • visitors must comply all dormitory rules and regulations
Q.19 Is there internet connection in the dormitory rooms?

Both Wifi and Ethernet connection are available in the dormitory rooms.

Q.20 Are there cleaning service or do residents have to clean their own rooms?

Cleaners are only responsible for cleaning common areas such as pantries and toilets. No cleaning service will be provided for individual rooms.

Q.21 Can I request for a change of roommate if we do not get along?

Changing of roommates is not encouraged in the dormitory. If there is a need, residents will have to report to the Student Residence Office for consideration. 

Q.22 Where can I top-up air-conditioning credits?

You can top-up your account with your Smart Card at the Smart Meter System machine in the pantry on each floor.

Q.23 What is the address of the dorm room to receive mails and packages? Where can I retrieve it?

In English:

Name of Recipient

Room No. DXXX, Student Dormitory

Chu Hai College of Higher Education,

80 Castle Peak Road, Castle Peak Bay, New Territories, Hong Kong






Q.24 Where can I report for broken facilities or equipment in the room or dormitory area?

You can report broken facilities or equipment by the link:

Please note you will need to login Microsoft Forms with your student email and password.

Q.25 Due to some circumstances, I plan to move out of the dorm. How can I apply for dormitory withdrawal? Can I get any refund?

You are required to inform the Student Residence Office (E105) for dormitory withdrawal. Dormitory fees will not be refunded to move out residents under all circumstances.

Q.26 What if I lost my keys or resident card?

If you lost you room key, notify Facilities Management Office (Tel: 2972 7388) immediately for the replacement of keys subject to the corresponding administration and penalty charges.

Q.27 What if I need emergency attention?

Please call our 24 hours hotline 9457 2608 or 9457 2587  if you need emergency attention.

After Check-out:

Q.28 What is the check-out procedure?

You are required to follow these steps:

  1. Clear all trash
  2. Bring all your personal belongings to the location assigned by the SAO
  3. Perform room inspection with staff
  4. Check remaining credits in your resident card
  5. Complete Dormitory Satisfaction Questionnaire
Q.29 When can I get the deposit back?

You can collection your deposit around 3 weeks after completion of check-out. Penalties will be deduced from the deposit for any damages in your room.

Q.30 Is it possible to continue staying in the same room if I also get a place next year?

No. All rooms will be re-assigned every academic year.

Q.31 Can I keep my things in the dormitory during semester break or do I have to store them somewhere else until the next semester starts?

All personal belongings have to be cleared at check-out. If residents need a place for storage, they will have to make arrangements with local storage companies on their own.

Q.32 Can I stay in the dormitory during summer break?

No. Repair work will be done during summer break therefore students are not allowed to stay.